BBC3 Heartbreak Holiday

BBC3 Heartbreak Holiday

Date: 2023-10-27 Category: Portfolio Location: Unknown


BBC Three commissioned a new reality television series Heartbreak Holiday, which followed ten strangers dealing with heartbreak as they holiday abroad. BBC Three wanted to shake up the Reality format and asked Limitless to help.

Unlike other reality shows, producers wanted each contributor to have access to their smartphones and encouraged them to vlog, take photos, film video diaries, call home and post to social media. This totally refreshed the format, adding a layer of genuine interaction and setting Heartbreak Holiday apart from shows like ITV's Love Island. Limitless provided ten smartphones all pre-rigged with our Limitless app. Our app worked behind the scenes capturing User Generated Content (UGC) and recording phone calls, messages, and social media posts, essentially driving the core storylines of each episode.


Limitless were challenged with capturing smartphone-generated content in real-time, whilst the device was being used. Our app does just that, having full access to contributor phones over 4G. When in zero mobile coverage areas, the content was saved, then uploaded and synced to the cloud when 4G returned so nothing was ever missed. With production based in London, Limitless enabled access for editors and loggers to remotely manage all content as it arrived in real-time. The rest of the project was managed from our MCR facility where technical support and monitoring was provided.

  • 6 week filming schedule with 10 contributors across 3 islands
  • Real-time GPS tracking of each phone
  • Real-time logging and capture of all text messages, SMS, phone calls, voice notes and WhatsApp conversations
  • Syncing of all photos and videos to the cloud-based portal along with meta-data on each asset such as location taken
  • Real-time screen mirroring - capturing live video interactions
  • Monitoring information such as usage of device, battery life, etc to assist production
  • Full data management in the cloud, including transcoding of media with FTP synchronisation direct to the edit

The reality show was been praised for its diverse casting and authentic storylines, presenting strong competition towards ITV's Love Island, with some viewers claiming it was 'more entertaining'. For Love Island fans, the show offered a fresh approach to reality TV and dating.

Contributors took part in the series filmed abroad, with the production team remotely based in the UK